1. Production Management

- Coordinate with tailors and karigars for smooth production flow
- Monitor daily production targets and timelines
- Ensure product quality standards are maintained

2. Attendance & Workforce Management

- Maintain daily attendance of tailors and staff
- Track leaves, working hours, and productivity
- Allocate work based on production requirements

3. Hiring & Vendor Coordination

- Hire and onboard skilled tailors as per requirement
- Maintain relationships with tailors and vendors
- Coordinate for timely production and deliveries

4. RTO (Return to Origin) Handling

- Track RTO orders and maintain proper records
- Coordinate with logistics partners for resolution
- Identify recurring issues and report them

5. Order Packaging & Dispatch

- Supervise packaging and quality checks of orders




- Ensure proper labeling and timely dispatch
- Coordinate with courier/logistics teams

6. Inventory & Stock Management

- Maintain stock records (raw materials & finished goods)
- Monitor inventory levels and update regularly
- Conduct periodic stock checks

7. Customer Care Management

- Handle customer queries via calls, WhatsApp, and social media
- Resolve issues related to orders, delivery, exchange, and returns
- Provide timely updates and ensure customer satisfaction
- Coordinate internally to resolve complaints efficiently
- Maintain records of customer interactions and feedback

📌 Back Office Executive (Delhi)
🏢 Phoeniixx Designs
📍 Delhi