Panditata Research Technology is looking for skilled and customer-focused Customer Support Executives to join our team. The ideal candidates should have strong English communication skills and prior experience in customer support, CRM handling, email support, and inbound/outbound calling.
Key Responsibilities:
- Handle customer queries through inbound and outbound calls.
- Respond to customer emails professionally with proper English grammar.
- Manage customer interactions and follow-ups using CRM software.
- Work with IVR systems to manage and track customer calls.
- Resolve customer concerns efficiently and ensure a positive customer experience.
- Maintain accurate records of customer interactions and update CRM entries.
- Coordinate with internal teams to ensure timely resolution of customer issues.
Required Skills & Qualifications:
- Minimum 6 months to 1 year of experience in customer support, customer service, or a call centre.
- Excellent spoken and written English communication skills.
- Valuable Hindi communication skills.
- Practical knowledge of CRM software and IVR systems.
- Experience in email handling and outbound calling.
- Strong customer-handling, problem-solving, and follow-up skills.
Salary: ₹16,000–₹20,000 per month, depending on skills and experience.
Job Type: Full-Time
Candidates with strong communication skills and a professional approach to customer service are encouraged to apply.
📌 Customer Support Executive (New Delhi)
🏢 Panditata Research Technology
📍 New Delhi
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