Role & responsibilities

- Coordinate and monitor daily workflow activities to ensure timely task completion.
- Assign, track, and prioritize work based on operational requirements and SLAs.
- Monitor work queues and ensure smooth case distribution among teams.
- Communicate with international clients and internal teams via chat, Slack, email, and workflow management tools.
- Work extensively on PACS, workflow management systems, and collaboration platforms.
- Escalate workflow delays, technical issues, or operational bottlenecks to the appropriate teams.
- Ensure accurate documentation and maintain workflow records.
- Coordinate with cross-functional teams to ensure seamless operations and timely issue resolution.
- Track productivity, turnaround time (TAT), and service quality metrics.
- Identify workflow gaps and recommend process improvements.
- Support shift handovers by ensuring all pending work is communicated effectively.
- Work in rotational shifts,



including night shifts, based on international business requirements.

Preferred candidate profile

- Bachelor's degree in any discipline.
- 1+ year of experience in Workflow Coordination, International Chat Support, Client Support, Teleradiology Operations, PACS Coordination, or similar operational roles.
- Experience working with PACS, workflow management systems, or ticketing platforms is preferred.
- Good understanding of SLA management and workflow monitoring.
- Strong communication, coordination, and problem-solving skills.
- Proficiency in MS Excel and reporting tools.
- Ability to multitask and prioritize work in a rapid-paced environment.
- Experience in healthcare, SaaS, IT services, BPO/KPO, or customer operations is preferred.

📌 Workflow Coordinator- US Chat support- Teleradiology (Bengaluru)
🏢 Osprosys Software
📍 Bengaluru