Job title: Welcome Center Agent

Location: Ultra Lag

Experience: 6+ months in Contact Centers

Education Qualification: High school Diploma

No of openings: 10

Roles And Responsibilities

20%Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy

Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up

Documents details of customer interaction into system

20%Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences

20%Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled

10%Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier

20%Meets or exceeds various performance requirements,



including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, erc

10%Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

Advanced English level

6+ months in Contact Centers

Proven work stability

High School Diploma

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Submit the form below to apply

Name(Required)

Email(Required)

Phone(Required)

Do you have 6months + experience in content center(Required)

YesNo

Are you able to work in office from Ultralag(Required)

YesNo

Do you have a high school diploma(Required)

YesNo

Are you proficient in English > B2+(Required)

YesNo

Are you willing to take a drug test in accordance with local law/regulations(Required)

YesNo

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Accepted file types: pdf, docx, doc, Max file size: 10 MB, ?

📌 Welcome Center Agent (Hamirpur)
🏢 Movate Technologies
📍 Hamirpur