Responsibilities

Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.

Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems, requirements and gather feedback.

Testing & analysis of all products & services.

Identifying any bugs/ issues in the system and assisting in their resolution.

Recording, tracking and reporting problem activity.

Reviewing existing product/ feature documentation.Publish documentation in internal knowledge bases.

General Requirements

Experience: 0- 2 years in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications: Graduate from BSc, BCA. Engineering from Computer Science, Information Science, Diploma Graduates (IS or CSc) preferred.

Detailed Requirements

Must be customer focused and willing to do whatever it takes to resolve customer issue.

Solid customer interaction skills and ability to work in a variety of customer situations.

Outstanding written and verbal communication skills.

Ability to solve complex problems quickly,



inventively and resourcefully.

Good working knowledge of computers and the internet; strong ability to develop new skills.

Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

Strong attention to detail.

Avid internet user, with strong inclination towards technology.

Highly motivated and energetic team player, with excellent interpersonal skills.

Must be willing to work in rotational shifts.

Basic knowledge required

Basic knowledge of Linux/ Windows Operating Systems.

Networking and DNS basics.

Basic knowledge of Hardware/ Softwares.

Basic knowledge of Web and Email servers.

Technologies involved (prior knowledge of these would be a plus):

Domain name system (DNS), Domain names and domain name registration, Web Hosting, cPanel/ Plesk, PHP, Perl, ASP, dotNET, Perl and FastCGI.

Simple Database functions like Backup/ Restore, Email Solutions, POP/ IMAP/ SMTP, Digital Certificate/ Issuing.

📌 Web Solutions Executive (Hubballi)
🏢 Apeiron Global
📍 Hubballi