: In-house IT Support Engineer

Location: Chennai

Employment Type: Full-time, On-site

Experience: 3 to 5 years

Reporting To: Operations Head / IT Manager

Role Overview

We are looking for a technically competent and service-oriented Female IT Support Engineer to manage day-to-day IT operations for an accounting and financial services outsourcing company with 80 to 100 employees. The candidate should be capable of resolving routine technical issues independently and communicating professionally with internal teams, international colleagues, and clients.

Key Responsibilities

- Hardware Support: Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
- Networking: Troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and other network-related issues.
- Operating Systems and Software: Install, update, and troubleshoot Windows, Microsoft 365, Outlook, Teams, accounting software, and other business applications.
- Remote Access Support: Resolve issues related to RDP, VDI, Citrix, client systems, and remote desktop connectivity.
- User and Access Management: Manage employee IT setup, user accounts, password resets, MFA, software access, and onboarding/offboarding requirements.
- IT Security: Support antivirus, security updates, endpoint protection, password management tools, and compliance with company and client security policies.
- Vendor Coordination: Coordinate with external IT service providers, software vendors, and client IT teams to resolve technical issues.
- IT Administration: Maintain hardware inventory, software licenses, IT documentation, and support ticket records.
- Client and Team Communication:



Communicate effectively with colleagues in the US and Australia and clients in the US and Canada regarding technical issues, access requirements, and resolution updates.
- Continuous Improvement: Identify recurring issues, recommend improvements, and ensure minimal disruption to business operations.

Qualifications and Experience

- Bachelor's degree or diploma in IT, Computer Science, or a related field.
- 3 to 5 years of experience in IT support, desktop support, or IT administration.
- Positive knowledge of Windows operating systems, networking fundamentals, Microsoft 365, and remote access technologies.
- Experience with hardware troubleshooting, user account administration, and IT security practices.
- Strong written and spoken English communication skills.
- Ability to prioritize requests, work independently, and coordinate effectively with international teams and external service providers.

Preferred: Experience in accounting or financial services environments, QuickBooks, tax and payroll applications, RDP/VDI, Microsoft Entra ID, and password management solutions.

Key Competencies

- Strong technical troubleshooting and problem-solving skills.
- Professional communication and customer service.
- Ownership, accountability, and timely follow-up.
- Attention to information security and confidentiality.
- Ability to manage multiple priorities effectively.

Key Performance Indicators

- Timely resolution of IT issues and minimal downtime.
- Effective support for employees and clients.
- Timely completion of onboarding, offboarding, and access changes.
- Accurate IT asset and software records.
- Adherence to security policies and quality of communication.

📌 Walk-in || It Service Desk Engineer (Chennai)
🏢 S and N Financial Services
📍 Chennai