Job highlights

- 1-5 years experience in International Telecom Technical Support with ISP, Router & Modem troubleshooting
- Identify customer service needs, resolve network and modem issues, guide hardware/software configurations, escalate complex problems
- Salary 3.2-4.99 LPA, medical and life insurance, cab facilities provided

Date Of Interview: Saturday 17th Oct Time: 12.00 PM to 4.00PM

Venue: TELUS Digital, Tower 6, UG Floor, Candor TechSpace, Sector 135, Noida

Work Location: Noida

Role & responsibilities

- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
- Walks customers through common phone hardware and software configurations to maximize service functionality
- Provides solutions and resolution resources for customer repair problems




- Interfaces with customers over the phone providing status updates and ensuring service has been restored
- Escalates appropriate technical issues to upper-level technical support when needed

Preferred candidate profile

- 1-5 years of experience in International Technical Support (International Telecom Voice) .
- Freshers are eligible for the role.
- Excellent communication skills
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Workplace
- Graduation not required for experienced candidates
- Rotational shifts & Rotational week offs
- Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and benefits

- Salary Range- 3.2 LPA Upto 4.99 LPA.
- Medicare Facilities
- Both side cab facilities.
- Medical Insurance
- Life Insurance

📌 Walk-In II(Sat) 17th Oct II Technical Support (Noida)
🏢 TELUS Digital
📍 Noida