Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

- Handle walk-in customers and assist them with gold loan products.
- Explain loan terms, interest rates, and repayment procedures to customers.
- Perform KYC verification and ensure proper documentation.
- Maintain robust follow-up with customers for loan renewals and repayments.
- Manage customer queries, complaints, and service requests efficiently.
- Support branch operations including vault management (as needed).
- Coordinate with the sales team for lead conversion and customer engagement.
- Actively cross-sell health insurance and business loan products to eligible customers.
- Achieve assigned sales targets for third-party products as per company norms.
- Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

- Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.
- Provide accurate valuation as per company guidelines and current market rates.
- Maintain proper documentation and system entries for appraised items.
- Handle pledged gold securely and ensure proper storage in the branch vault.
- Assist in loan processing and ensure compliance with internal policies.




- Support in gold auctions, loan closure, and coordination with credit operations.
- Promote and sell health insurance and business loans to interested customers.
- Achieve monthly cross-sell targets alongside core appraisal duties.
- Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile:

Customer Care Executive: candidates with min 1 Yr experience in Sales or Marketing.

Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector.

Contact Details

HR Vaishnavi - (phone hidden)

Role: BFSI, Investments & Trading - Other, Industry Type: NBFC, Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: BFSI, Investments & Trading - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Gold Loan Sales ActivitiesGold AppraisingJewel LoanFinancial ServicesSales and MarketingCross SalesGold Loan SalesGold Loan OperationsGold ValuationCommunication SkillsSalesBusiness LoanLoan against GoldGold LoansField SalesOpen MarketHealth Insurance

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