Greetings from Infosys BPM Ltd.,

Walk-in Drive for Retail Operations - KCAC(Central Alarm Control Analyst) in Bangalore.

Please walk-in for the interview on 23rd Oct. 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-255263

Interview details:

Interview Date: 23rd Oct. 2026

Interview Time: 10.00 AM to 12:30 PM IST

Interview Venue:

Infosys Limited, No. 40/P-41/P, Building #: 68, Gate #: 1 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below for your reference:

Job Location: Bangalore

Qualification: Any Graduates - Full time Graduates

Experience: 4-8 Years

Notice Period: Immediate to 45 days

Shift Timings: Flexible for shifts(5 days WFO)

Job Level: 4A/4B

Designation: Senior Process Lead/ Process Lead

Note:

- Candidates who are available in Bangalore only preferred for walk-In.
- Ecommerce or Retail industry experience mandatory.
- Team Leading mandatory.

Key Activities / Deliverables:

- Monitor centralized alarm systems in real time
- Respond to and validate alarm triggers using video systems
- Coordinate with emergency services as per protocols
- Perform remote diagnostics and troubleshooting
- Manage and track service tickets and escalations
- Maintain system configurations and perform audits
- Generate reports on alarms, response time, and trends
- Triage fraud alerts and exception queues
- Build case documentation and evidence
- Collaborate with stakeholders for resolution
- Generate reports and insights for senior leadership with focus on call for action




- Carry out one-off analysis for investigations
- Employees are expected to work in rotational shifts in 24/7 operations

Experience:

- 3-6 years in alarm monitoring/security operations
- Should have experience in supporting alarm monitoring/security operations
- Demonstrated experience in owning and running projects independently
- Knowledge of retail/ fraud & loss prevention/ alarm monitoring and detection
- 4-8 years of total work experience. The experience should include: -
- 3 + years of experience in preferably in retail industry

Skills:

- Expertise in Incident response; escalations, alarm systems & video monitoring
- Analytical decision-making;
- Strong attention to detail, documentation and compliance experience
- Leverage data to identify opportunity areas, derive insights and identify patterns.
- Ability to effectively communicate business problems, solutions, & results
- Proficient in Excel, PowerPoint
- Advanced skills in Deep dive and Root cause analysis
- Solid communication skills
- Excellent oral & verbal skills in English to contact customers via. calls, & emails
- Ability to work with stakeholders and bring a project to completion

Qualification: Bachelors degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Documents to Carry:

- Carry 2 printouts your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport.
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team

📌 Walk in Drive - Retail -(Central Alarm Control)- 23rd Oct, Bangalore (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru