We are seeking a detail-oriented and customer-focused Executive to handle the closure process of corporate sales leads for Vodafone Idea (VI) postpaid SIM cards. Unlike a sales-hunting role, this position focuses exclusively on converting company-provided leads into successful activations by completing all necessary fulfilment steps, including DKYC, documentation, and compliance requirements.The ideal candidate should have experience in customer handling, documentation, and a service-oriented approach to ensure smooth onboarding of clients.
Key Responsibilities
- Handle leads provided by the company and ensure timely closure.
- Conduct digital KYC (DKYC) and collect required documents from clients as per company guidelines.
- Ensure accurate submission and verification of documents to avoid rejections.
- Coordinate with backend teams for smooth activation and fulfilment.
- Provide clear communication to clients regarding required documents, processes, and timelines.
- Maintain high customer satisfaction by delivering a hassle-free onboarding experience.
- Track and update closure status in internal systems/reports.