Key Responsibilities

- Handle inbound and outbound customer calls related to vehicle finance accounts.
- Address customer queries, requests, and complaints promptly and professionally.
- Coordinate with internal departments for resolution of customer concerns.
- Update customer interactions and service requests in the CRM system.
- Maintain accurate records and prepare basic MIS reports using MS Excel.
- Follow up with customers regarding service requests and complaint resolution.
- Ensure adherence to organizational processes and customer service standards.
- Communicate effectively with customers in Tamil, Hindi, and English.
- Support the team during peak workloads and business contingencies.

Eligibility Criteria

- Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
- Graduate in any discipline.
- Basic working knowledge of MS Excel (data entry, filtering,



basic reporting).
- Proficiency in Hindi is mandatory.
- Good verbal and written communication skills.

Customer-focused approach with solid problem-solving abilities.

Preferred Profile

- Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.
- Ability to work in a fast-paced customer service environment.

Role: Operations - Other, Industry Type: NBFC, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Email HandlingEscalationsCustomer Complaints Customer Handling

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Chola
📍 Chennai