15 Oct
|
Kotak Mahindra Bank
|
Mumbai
15 Oct
Kotak Mahindra Bank
Mumbai
Role & responsibilities
Responsible for handling customer interactions through inbound calls, outbound calls, and Video KYC processes while ensuring superior customer service, regulatory compliance, customer satisfaction, and operational efficiency. The role requires robust communication skills, customer-centricity, attention to detail, and adherence to organizational and regulatory guidelines.
Preferred candidate profile
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Quality Score
- Productivity/Call Volume
- Compliance Adherence
- Customer Retention Rate
- VKYC Completion Accuracy
- Turnaround Time (TAT)
📌 Walk-in || Customer Relationship Executive (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai