- 2 years experience in US Healthcare RCM or Medical Billing with voice process skills
- Handle inbound/outbound calls on US Healthcare RCM, follow up on claims, communicate with payers and providers, document outcomes, escalate issues
- Competitive salary with 5-day workweek, fixed weekends off, US & Indian holidays, and performance-based career growth
Key Responsibilities:
- Handle outbound/inbound calls related to US Healthcare RCM processes
- Communicate with insurance payers, provider offices, and relevant stakeholders
- Follow up on claim status, denials, pending claims, and payment updates
- Document call outcomes accurately in the system
- Escalate unresolved issues to seniors or team leaders when required
- Maintain productivity, quality, and TAT benchmarks
- Work closely with internal teams to support claim resolution
Eligibility Criteria
- 02 years of experience in US Healthcare / RCM / Medical Billing
- Experience in Voice Process will be preferred
- Good verbal communication skills in English
- Basic understanding of healthcare insurance / claims process is an added advantage
- Comfortable working in US shif