Job highlights

- Must be able to handle strenuous timelines,willing to operate in different shifts and available to
- Bachelor s degree in business,operations management or related field
- Experience in a marketing or sales position and training certifications is a plus
- Understand recent project requirements by working closely with all the required stakeholders,and
- Responsible for new joinee and refresher trainings for sales , marketing and content syndication programs, including associated soft skills, OJT, and on-going up-skill training for existing employees.
- Conduct skills gap analyses to identify areas of improvement for existing team members.
- Review individual calls and provide appropriate coaching to ensure attainment of set goals.
- Understand new project requirements by working closely with all the required stakeholders, and plan execute training program for new campaigns / projects.
- Work closely with the operations and audit teams to ensure successful execution of customer programs.
- Document and communicate issues to appropriate department/ individuals and assume ownership until completion. prepare the trainees to convert leads.
- Coordinate individual and team performance review sessions along with the operations team to discuss strengths, and areas of development for each caller.
- Must be able to handle strenuous timelines,



willing to operate in different shifts and available to interact with employees at all levels.
- Maintain updated records of training material, curriculum, and costs; along with performance scorecards for each individual agent
- Must be able to identify and resolve problems in a timely manner supported by relevant data .
- Should have the ability to gather and analyze information skillfully to develop alternative solutions.

Requirements:

- Bachelor s degree in business, operations management or related field; with 5- 7 years of working experience as a trainer within Martech, Digital Marketing or related industries providing products / services for international markets, and to enterprise clients.
- Experience in a marketing or sales position and training certifications is a plus.
- Outstanding communication and articulation skills; with strong presentation and power point skills.
- Willingness to keep abreast of new techniques in training and related technology / platforms.
- Excellent time management, organizational and analytical skills.
- Should be a strong team player with a strong ability to design innovative and effective training programs including using gamification.
- Experience with building and developing teams, with good coaching skills.

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