Job highlights

- Experience: Any Graduate,Certified Voice and Accent Course Completion with minimum 2+ years of experience Job Type: Permanent
- Have a thorough understanding of the platform.
- Listen to calls on the operation floor.
- Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills.
- Conduct language and voice & accent training for employees as per organisation standards.
- Monitor and provide feedback for bottom performers.
- Ensure that the bottom performers move up the learning curve by means of special coaching sessions.
- Conduct on the floor interventions through coaching and feedback models as defined by function/program.




- Use various learning tools to enhance spoken capabilities.
- Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.
- Maintaining and reporting audit/feedback/ coaching/ training records.
- Training current hires on Fundamental Skills of Grammar and Voice & Accent.
- Self-confidence coupled with the ability to infuse confidence in others.

Experience: Any Graduate, Certified Voice and Accent Course Completion with minimum 2+ years of experience Job Type: Permanent

📌 Voice & Accent Trainer (Mumbai)
🏢 Heaps Health Solutions India
📍 Mumbai