Job Summary: We are hiring an experienced Quality Analyst for our BPO operations in Mumbai. If you have at least 1.5 year of experience in inbound calls/chat auditing, feedback delivery, and CSAT improvement, apply now!

- Salary & Advantages Monthly Take-Home: ₹40,000 – ₹48,000 per month
- Work Timings: 5.5 Days Working (Saturday Half-day & Sunday Fixed Off)
- Job Type: Full-time
- Job Location: 8th Floor, Tower E, Unit No. 2, Times Square Building, Andheri-Kurla Road, Marol, Andheri East, Mumbai

Key Responsibilities:

- Audit voice and chat interactions as per monthly quality targets.
- Conduct 1-on-1 feedback sessions with agents to improve performance.
- Perform CSAT/DSAT analysis and ACPT analysis to identify process gaps.
- Implement Corrective and Preventive Actions (CAPA) and lead quality calibration sessions.




- Maintain quality reports and track error trends on MS Excel.

Requirements & Candidate Profile

- Experience: Minimum 12 Months (1 Year) as a BPO Quality Analyst (Mandatory).
- Education: Graduate in any stream (Mandatory).
- Language Proficiency:
- English (Excellent - Mandatory/Must)
- Hindi (Fluent - Mandatory/Must)
- At least 2 Regional Language (Tamil / Telugu / Kannada / Malayalam / Marathi)
- Laptop: Must have a personal laptop.
- Joining: Immediate joiners preferred.
- Age Limit: Up to 35 years.

Interview & Application Details

- Interview Process: Direct Walk-in / Quick Selection
- How to Apply: Send your resume directly on WhatsApp to (phone hidden) or (phone hidden)

📌 Quality Analyst - BPO (Mumbai)
🏢 Prodigy Hunters
📍 Mumbai