Job Description: Customer Support Executive

Company Name: Rupeeva

Job Title: Customer Support Executive

Department: Customer Support / Operations

Experience: 0–2 Years

Employment Type: Full-time

Salary: As per company standards

Industry: NBFC / Banking / Financial Services

About Rupeeva

Rupeeva focuses on providing customer-centric financial services and ensuring a smooth, reliable experience throughout the customer’s financial journey.

Job Summary

We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, assist with loan-related processes, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to manage customer concerns professionally.

- Key ResponsibilitiesHandle incoming and outgoing customer calls to resolve queries and provide information.
- Assist customers with loan applications, documentation, eligibility, and application status.
- Provide accurate information about company products, services, and processes.
- Follow up with customers regarding pending documents and application updates.
- Resolve customer complaints efficiently and escalate complex issues to the concerned department.
- Coordinate with sales, credit,



and operations teams for timely resolution of customer concerns.
- Maintain accurate records of customer interactions, queries, and resolutions.
- Ensure professional communication and a positive customer experience.
- Follow company policies, procedures, and customer service standards.
- RequirementsMinimum 12th pass; graduation is preferred.
- 0–2 years of experience in customer support, telecalling, or customer service.
- Positive verbal communication skills in Hindi and English; regional language proficiency is an advantage.
- Basic computer knowledge and familiarity with MS Excel.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to handle customers patiently and professionally.
- Experience in NBFC, banking, fintech, or loan processing is an added advantage.
- Key Skills Customer Relationship Management
- Communication and Problem-Solving
- Call Handling and Follow-ups
- Query Resolution
- Documentation and Record Maintenance
- Team Coordination

How to Apply

Interested candidates can share their updated resume using the contact details below.

HR Contact Details

- HR Name: Prachi
- Contact Number: (phone hidden)
- Email ID: [email protected]

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