1. Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
2. Customer Retention: Maintain high FCR and ensure customer satisfaction.
3. Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
4. CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.
Qualification & Skills
1. 1–2 years of experience in Voice Process, Technical Support, or Customer Care.
2. Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.
3. Robust issue resolution and customer-handling skills.
4. Excellent verbal communication in English, Hindi & Bengali.
5. Minimum Qualification: Graduate.
📌 Support Executive (Kolkata)
🏢 Gtech Web Solutions Private
📍 Kolkata
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