:

AND SPECIFICATION FOR ENCOMPASS SUPPORT

Details

Total Positions

1

Process

IT Programmer

Shift

Night Shift - 8 PM or 9 PM PST onward

Interview Rounds

1

ESSENTIAL DUTIES

- Initialize and maintain company and user setups, personas and roles.
- Maintain Loan Setup settings as applicable to ongoing business needs.
- Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure the preservation of a completely paperless environment with requisite document retention.
- Liaison with third-party vendors to create and maintain interfaces as needed.
- Compile and maintain loan program directory in collaboration with Secondary Marketing to ensure accurate guidelines, program codes, Loan Template settings and document sets are available for all loan products.
- Provide escalation support for help desk requests from internal users while troubleshooting issues-

accelerating items to Ellie Mae tech support as needed. Develop working relationships with technical support department at Ellie Mae including professional services group, PPE, Encompass® 360 Closer and Mavent compliance affiliated service departments.

- Provide Encompass® 360 processes, feature, and workflow information to the Technical Writers for proper documentation of these; this includes changes to the system, updates, and new features.
- Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
- Think outside of the box and seek areas of opportunity for process-flow improvement in system functionality and workflow
- Direct internal release planning, prioritization and creation of release notes
- Manage system change development, testing and deployment life-cycle
- Ensure the proposed solutions work as desired through system analysis
- Complete documentation and testing of system changes




- Perform day-to-day monitoring to determine the health of systems
- Maintain records of all changes made to applicable systems including date change implemented and required approval for change

Education / Knowledge

- Graduate in computer science
- High level of skill with Microsoft Office®applications
- Certification in programming o SQL o Java o JavaScript o C#

o C++

o Python o JSON

Experience Required

- Minimum of 3 years of MS Word & Excel experience, required.
- Some database experience, preferred.
- 2-year experience in software programming and developing
- Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET

Skills

- Robust analytical skills combined with sound judgment and decision-making abilities preferred.
- Communicates challenges and opportunities to the Manager.
- Ability to read and use a project plan, understanding the direction of tasks.
- Effective verbal and written communications skills.
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
- Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers.
- High level of professionalism and ability to maintain confidentiality.
- Maintains knowledge and adheres to all regulations and compliance standards on internal and external policies.
- The desire and ability to abide by our four pillars of Advocacy, Excellence, Integrity, and

Accountability.

Prior experience in working with Encompass application supporter.

- Have experience working with US mortgage companies or mortgage support organizations.
- Possess strong knowledge of the Encompass application.
- Have hands-on experience as an IT Programmer, Developer, or Tester supporting and managing the Encompass platform.

📌 Urgent job opening for IT programme (ENCOMPASS SUPPORT) for one of the US morgage company (Mumbai)
🏢 RECEX
📍 Mumbai