Hiring Graduate Freshers | International Chat Process
Position: Customer Support Executive
Location: Mohali, Punjab
Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across 100+ countries.
Role & Responsibilities:
- Handle customer queries and concerns through chat support.
- Resolve queries related to products, services, and account issues.
- Understand customer requirements and provide accurate solutions.
- Ensure excellent customer experience and high customer satisfaction.
- Resolve concerns within the defined TAT.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate unresolved issues to the concerned team whenever required.
- Meet quality, productivity, and CSAT targets.
- Follow company policies, compliance guidelines,
and data security standards.
Eligibility & Requirements:
- Graduates Freshers can apply.
- Undergraduates with 6+ months of experience can apply.
- Freshers and experienced candidates are welcome.
- Excellent written and verbal English communication skills.
- Solid problem-solving and customer-handling skills.
- Typing speed: 30 WPM with 90% accuracy.
- Comfortable working in rotational/night shifts.
- Candidates pursuing a regular course are not eligible.
Shift & Work Details:
- Rotational shifts.
- 5 days working with rotational week-offs.
Exciting bonus opportunities! Interested candidates can share their updated resume with: