Job Title: BPO Trainer Mehsana

Location: Mehsana, Gujarat

Salary: Up to 35,000 per month

Industry: BPO / Call Centre

Experience: Relevant BPO training experience required

We are looking for an experienced and result-oriented BPO Trainer to train and develop customer service executives, improve call quality, and ensure operational readiness as per business requirements.

Key Responsibilities

- Conduct induction and process training for recent joiners.
- Deliver training on process knowledge, communication skills, customer handling, and call management.
- Explain SOPs, quality parameters, compliance guidelines, and performance expectations.
- Conduct mock calls, assessments, and knowledge checks.
- Monitor trainee performance and provide feedback and coaching.
- Identify training gaps and implement improvement plans.




- Coordinate with Operations and Quality teams to improve overall performance.
- Maintain training attendance, assessment scores, and training reports.

Required Skills & Qualifications
- BPO industry experience is mandatory.
- Prior experience as a BPO Trainer or Process Trainer is required.
- Strong communication, presentation, and coaching skills.
- Good understanding of call centre operations, quality parameters, and customer service processes.
- Ability to manage training batches and meet training timelines.
- Willingness to work from the Mehsana location.

Salary Up to 35,000 per month, depending on experience and suitability.

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