Key Responsibilities

- Deliver theoretical and practical training on retail operations and e-commerce fundamentals.

- Train students on retail sales, customer engagement, product knowledge, and customer relationship management.

- Explain e-commerce business models, online marketplaces, product listing, order processing, and payment methods.

- Provide practical exposure to inventory management, stock handling, billing, invoicing, and order fulfillment.

- Train students in customer service, complaint handling, communication, and sales techniques.

- Familiarize students with platforms such as Amazon, Flipkart, and other relevant e-commerce tools.

- Teach basic computer applications, MS Office, and Excel for retail operations and reporting.

- Develop lesson plans, presentations, assignments, assessments, and practical activities.

- Conduct mock interviews, role plays, group discussions, and workplace-readiness sessions.

- Assess student performance, maintain attendance and training records, and submit regular progress reports.

- Coordinate with the placement team to prepare students for employment and support placement activities.

- Ensure training delivery aligns with the prescribed curriculum and industry requirements.





Required Skills and Competencies

- Robust knowledge of retail operations and e-commerce processes.

- Understanding of sales techniques, customer service, inventory management, and order processing.

- Basic proficiency in MS Office, particularly Excel.

- Good verbal communication and presentation skills.

- Ability to explain concepts clearly to students from diverse educational backgrounds.

- Strong classroom management, mentoring, and student engagement skills.

- Ability to conduct practical demonstrations and activity-based learning sessions.

Educational Qualifications

- Bachelor's degree in Retail Management, Business Administration, Commerce, Marketing, or a related discipline.

- Relevant retail, e-commerce, sales, or training certifications will be an added advantage.

Experience

- 23 years of relevant experience in retail operations, e-commerce, sales, customer service, or training.

- Prior experience in delivering vocational or employability skills training is preferred.

- Candidates with hands-on experience in online marketplaces, retail stores, or warehouse operations will be preferred.

📌 Trainer Retail/ Ecommerce (New Delhi)
🏢 Nirmaan Organization
📍 New Delhi