Travello International is looking for a motivated, detail-oriented, and customer-focused Junior Reservation Executive to join our team. The ideal candidate should have a good understanding of air ticket reservations, airline booking procedures, and Global Distribution Systems (GDS), particularly Galileo.

The candidate should possess strong communication skills, a willingness to learn, and the ability to handle flight bookings, ticket issuance, reissuance, cancellations, and customer enquiries accurately and efficiently.

This position is suitable for candidates who have completed air ticketing training and have practical knowledge of reservation systems, as well as candidates who wish to develop their careers in the travel and tourism industry.

Key Responsibilities

- Handle domestic and international flight reservations using GDS Galileo.
- Search and compare flight availability, schedules, fares, and airline options according to customer requirements.
- Create and manage Passenger Name Records (PNRs) accurately.
- Perform flight bookings, ticket issuance, reissuance, cancellations, and refunds in accordance with airline policies and company procedures.
- Demonstrate knowledge of fare rules, baggage allowances, ticket validity, penalties, and applicable airline charges.
- Check flight details, passenger names, travel dates, destinations, fare basis, and ticket conditions before issuing tickets.
- Provide accurate information regarding flight schedules, transit requirements, layovers, connections, and travel options.
- Assist customers with itinerary changes, schedule changes, flight cancellations, and other reservation-related enquiries.
- Communicate professionally with customers, airlines, suppliers, and internal team members.
- Respond to customer enquiries through telephone, email, and WhatsApp in a timely and professional manner.




- Coordinate with the accounts team regarding ticket payments, billing details, and booking-related documentation.
- Maintain proper records of bookings, issued tickets, cancellations, refunds, and customer communications.
- Follow company procedures, airline rules, and ticketing deadlines while ensuring accuracy in all transactions.
- Provide prompt support to customers and contribute to a high standard of customer service.

Required Skills and Qualifications 1. GDS Galileo Knowledge

- Good working knowledge of the Galileo reservation system.
- Understanding of basic GDS commands and reservation workflows.
- Ability to check flight availability, sell flight segments, create PNRs, and retrieve existing bookings.
- Knowledge of fare display, fare rules, pricing, ticketing, and itinerary management.
- Familiarity with ticket reissuance, cancellations, refunds, and related procedures is preferred.
- Ability to identify and correct booking errors before ticket issuance.

2. Air Ticketing Knowledge

- Good understanding of domestic and international air ticketing procedures.
- Knowledge of airline codes, airport codes, flight schedules, and routing.
- Understanding of one-way, round-trip, and multi-city itineraries.
- Knowledge of baggage allowances, fare conditions, cancellation penalties, and date-change charges.
- Familiarity with ticket deadlines, PNR management, and basic airline reservation terminology.




- Knowledge of passport details and travel-document requirements relevant to flight bookings is an advantage.

3. Communication Skills

- Good verbal and written communication skills in English.
- Ability to communicate clearly and professionally with customers and airline representatives.
- Ability to understand customer requirements and recommend suitable flight options.
- Professional telephone etiquette and email-writing skills.
- Knowledge of Malayalam is an advantage; additional language skills are welcome.

4. Computer and Administrative Skills

- Basic knowledge of MS Office, particularly Excel and email.
- Ability to maintain accurate booking records and reservation reports.
- Good typing skills and attention to detail.
- Ability to work with reservation portals, booking platforms, and internal systems.

5. Personal Qualities

- Strong attention to detail and accuracy.
- Good time-management and organizational skills.
- Customer-oriented attitude and a professional approach.
- Ability to work under pressure and meet ticketing deadlines.
- Willingness to learn new systems, airline procedures, and company processes.
- Positive attitude, teamwork, responsibility, and a proactive approach to problem-solving.

Educational Qualification
- Plus Two / Degree or an equivalent qualification.
- Certificate or diploma in Air Ticketing and Travel & Tourism is preferred.
- Candidates with practical GDS Galileo training will be given preference.

Experience
- Freshers with relevant air ticketing training and valuable practical knowledge of Galileo may apply.
- Candidates with previous experience in airline reservations, travel agencies, or ticketing operations will have an advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Ticketing Executive (Nedumbassery)
🏢 Travello International
📍 Nedumbassery