TICKETING EXECUTIVE

Position

Ticketing Executive

Job Summary The Ticketing Executive will be responsible for handling airline reservations, ticket issuance, amendments, cancellations, refunds, and other ticketing-related activities. The role requires strong attention to detail and timely coordination with customers, sales, visa, accounts, and operations teams to ensure smooth and error-free travel arrangements.

Key Responsibilities

- Handle airline reservations and ticketing for individual and group customers.

- Check flight availability, fares, fare rules, baggage allowances, and ticketing conditions.

- Issue tickets strictly as per the approved itinerary, departure date, number of nights, Visa dates and travel requirements.

- Ensure the correct passenger name, passport details, travel dates, sectors, fare, and other ticket details before issuance.

- Coordinate with the Sales, Visa, Accounts, and Operations teams regarding ticketing requirements.

- Verify visa validity and other applicable travel requirements before ticket issuance.

- Process ticket reissues, date changes, cancellations, refunds, and schedule changes accurately and within the applicable airline deadlines.





- Monitor ticketing time limits and ensure tickets are issued within the specified deadline.

- Follow up with Accounts for pending payments before ticket issuance.

- Ensure full and final payment requirements are complied with as per company SOP.

- Maintain proper records of all tickets issued, cancelled, reissued, and refunded.

- Ensure all ticketing activities comply with company SOPs and airline rules.

- Support the team during group departures, emergency changes, flight disruptions, and schedule changes.

- Maintain confidentiality of customer and company information.

- Perform other ticketing and operational duties assigned by the management.

Required Skills

- Strong knowledge of airline ticketing and reservation procedures.

- Knowledge of GDS systems such as Amadeus / Galileo / Sabre is preferred.

- Good knowledge of domestic and international airfares and fare rules.

- Strong attention to detail and accuracy.

- Good communication and coordination skills.

- Ability to work under pressure and meet strict deadlines.

- Valuable knowledge of MS Office and email communication.

📌 Ticketing Executive (Thrissur)
🏢 Switrus Holidays
📍 Thrissur