15 Oct
|
Silgate solution
|
Thane
15 Oct
Silgate solution
Thane
- Manage and supervise a team of customer service executives or telecallers.
- Monitor daily team performance and ensure achievement of targets.
- Conduct team briefings, training sessions, and performance reviews.
- Handle customer escalations and resolve complex issues.
- Monitor call quality, productivity, attendance, and adherence to company policies.
- Prepare daily, weekly, and monthly performance reports.
- Motivate team members to improve productivity and customer satisfaction.
- Coordinate with managers and other departments to achieve business goals.
- Identify performance gaps and implement improvement plans.
📌 Sales Team Leader (Thane)
🏢 Silgate solution
📍 Thane