Spa Duty Manager – Roles & Responsibilities

The Duty Manager is responsible for the spa’s daily shift operations, guest experience, staff coordination, sales performance, and cash control.

1. Daily Operations

- Open or close the spa according to the assigned shift.
- Check treatment rooms, reception, equipment, linen, and product availability.
- Manage appointments, walk-ins, therapist allocation, and room readiness.
- Prevent delays and double bookings.

2. Guest Service & Complaint Handling

- Welcome guests, understand their preferences, and explain available services.
- Maintain professional service standards from arrival to checkout.
- Resolve complaints within approved authority and escalate serious issues.
- For example: address a delayed appointment or handle dissatisfaction with a treatment.

3. Sales & Revenue

- Work toward assigned service, membership, package, and retail sales targets.
- Train reception staff to recommend relevant services without pressuring guests.
- Follow up on enquiries, missed appointments, and package renewals.
- For example: recommend a suitable monthly membership or explain an appropriate treatment upgrade.

4. Staff Supervision

- Conduct shift briefings and assign daily responsibilities.
- Monitor attendance, grooming, punctuality, behaviour, and service quality.




- Coordinate breaks and therapist schedules to maintain coverage.
- Report performance issues and training needs to the Spa Manager.

5. Hygiene, Safety & Professional Standards

- Ensure rooms, washrooms, tools, towels, and linen meet cleaning standards.
- Check that required guest intake, consent, and privacy procedures are followed.
- Refer treatment suitability questions to qualified staff.
- Enforce skilled boundaries and escalate accidents, inappropriate behaviour, or safety concerns immediately.

6. Billing & Cash Control

- Verify bills, payment collections, package redemptions, and approved discounts.
- Reconcile cash, card, and UPI receipts at shift end.
- Record discrepancies and hand over collections according to company procedure.
- Prevent unauthorised refunds, discounts, and complimentary services.

7. Inventory & Maintenance

- Track oils, creams, disposables, linen, and retail stock.
- Monitor consumption, wastage, and reorder requirements.
- Report equipment faults and follow up on repairs.

8. Reporting & Shift Handover

- Submit daily revenue, guest count, sales, attendance, and expense reports.
- Record complaints, incidents, maintenance issues, and pending follow-ups.
- Give the next shift a clear handover.

📌 Beauty Spa Manager (Hyderabad)
🏢 Mantra wellness
📍 Hyderabad