About the Role

We are looking for an energetic, confident and target-oriented Telecaller / Telesales & Onboarding Specialist who can engage with prospective customers, understand their requirements, explain our technology solutions, and help them move from initial interest to signup and onboarding. This is a hands-on customer-facing role combining telesales, lead follow-up and basic product onboarding. The ideal candidate should be comfortable speaking with business customers, learning a SaaS / technology product and guiding customers through straightforward setup steps.

Key Responsibilities

• Contact and engage leads assigned through the CRM in a timely and professional manner.

• Understand the prospect's business needs and identify the relevance of the company's technology solutions.

• Explain the product and its value proposition clearly over phone calls and other approved communication channels.

• Qualify prospects, handle basic questions and objections, and drive the prospect toward the appropriate next step.

• Convert interested prospects into product accounts or sales opportunities and coordinate onward handover where required.

• Guide customers through basic onboarding and setup activities and coordinate with internal teams when additional technical assistance is required.





• Maintain regular follow-up so that interested leads do not become inactive or get lost.

• Keep CRM records, call notes, lead status, next actions and follow-up information accurate and current.

• Work toward agreed daily calling, follow-up, onboarding and conversion targets.

• Build a positive customer experience from the first call through initial product adoption.

Who Should Apply

• Candidates with 1–4 years of experience in telecalling, telesales, inside sales, business development or customer onboarding.

• Fresh or early-career candidates with strong communication, confidence, energy and a demonstrated go-getter attitude are welcome.

• Candidates with experience selling SaaS products, software licences, cybersecurity solutions, privacy / compliance technology or other

B2B technology products will be preferred.

• Experience in a SaaS or B2B setting where customers required basic technical onboarding, implementation coordination or product setup will be an advantage.

• Candidates should be comfortable working with CRM systems, structured follow-ups and measurable sales targets.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: Remote

📌 Telesales Operative (Gurugram)
🏢 Swaran Soft Support Solutions
📍 Gurugram