About the Role

We are looking for an energetic, confident and target-oriented Telecaller / Telesales & Onboarding Specialist who can engage with prospective customers, understand their requirements, explain our technology solutions, and help them move from initial interest to signup and onboarding. This is a hands-on customer-facing role combining telesales, lead follow-up and basic product onboarding. The ideal candidate should be comfortable speaking with business customers, learning a SaaS / technology product and guiding customers through straightforward setup steps.

Key Responsibilities

- Contact and engage leads assigned through the CRM in a timely and professional manner.

- Understand the prospect's business needs and identify the relevance of the company's technology solutions.

- Explain the product and its value proposition clearly over phone calls and other approved communication channels.

- Qualify prospects, handle basic questions and objections, and drive the prospect toward the appropriate next step.

- Convert interested prospects into product accounts or sales opportunities and coordinate onward handover where required.

- Guide customers through basic onboarding and setup activities and coordinate with internal teams when additional technical assistance is

required.





- Maintain regular follow-up so that interested leads do not become inactive or get lost.

- Keep CRM records, call notes, lead status, next actions and follow-up information accurate and current.

- Work toward agreed daily calling, follow-up, onboarding and conversion targets.

- Build a positive customer experience from the first call through initial product adoption.

Who Should Apply

- Candidates with 1–4 years of experience in telecalling, telesales, inside sales, business development or customer onboarding.

- Fresh or early-career candidates with strong communication, confidence, energy and a demonstrated go-getter attitude are welcome.

- Candidates with experience selling SaaS products, software licences, cybersecurity solutions, privacy / compliance technology or other

B2B technology products will be preferred.

- Experience in a SaaS or B2B setting where customers required basic technical onboarding, implementation coordination or product

setup will be an advantage.

- Candidates should be comfortable working with CRM systems, structured follow-ups and measurable sales targets.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Telesales Executive (Gurugram)
🏢 Swaran Soft Support Solutions
📍 Gurugram