- Connect with customers regarding jewellery orders and repair requests
- • Provide regular updates on order/repair status and delivery timelines
- • Follow up on pending orders and repair cases
- • Coordinate with Production, Repair, QC, Stores and Dispatch teams
- • Track cases until successful closure
- • Handle customer queries and escalate issues when required
- • Maintain accurate CRM/ERP records and follow-up trackers
- • Ensure timely communication and a positive customer experience