Telecaller & Customer Support Executive

Company: Agarwal Enterprises

Job Location: Dehradun, Uttarakhand

Job Type: Full-time

We are looking for a confident and customer-oriented Telecaller & Customer Support Executive to manage customer calls, handle inquiries, follow up with prospective and existing customers, and coordinate with internal departments to ensure a smooth customer experience.

Key Responsibilities

- Make outbound calls and handle inbound customer inquiries.
- Communicate product information and respond to customer questions professionally.
- Follow up with prospective customers, existing customers, and pending inquiries.
- Handle customer complaints, feedback, and service requests.
- Coordinate with the sales, service, and dispatch teams to resolve customer concerns.
- Maintain accurate records of calls, customer details, follow-ups, and complaints.
- Update daily activity reports and customer information in company records.
- Escalate technical or product-related issues to the concerned department.




- Maintain professional communication and build positive customer relationships.

Requirements

- Graduate in any discipline.
- Freshers are welcome to apply.
- Previous experience in telecalling or customer support will be an advantage.
- Valuable verbal communication skills in Hindi and basic English.
- Basic knowledge of MS Excel, email, and data entry.
- Good interpersonal skills, patience, and a customer-focused approach.
- Ability to manage follow-ups and maintain accurate records.

Key Skills

- Telecalling
- Customer Support
- Customer Relationship Management
- Inbound and Outbound Calling
- Query Resolution
- Follow-up and Coordination
- MS Excel and Documentation
- Communication Skills

Work Location: Dehradun, Uttarakhand Interested candidates may apply with their updated resume in this email- [email protected]

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telecaller & Customer Support Executive (Dehradun)
🏢 AGARWAL ENTERPRISES
📍 Dehradun