- Make outbound calls to customers with overdue personal, business, or consumer loans.
- Coordinate customers about their pending EMIs and payment due dates.
- Maintain a polite and qualified attitude while handling customer queries.
- Record call details and payment commitments accurately in the system.
- Escalate unresolved issues to the senior team as needed.
- Achieve daily/weekly/monthly collection targets.
- Provide regular updates and feedback to the team lead.
- Follow company policies and comply with all regulatory requirements.
Key Requirements:
- HSC or Graduate in any stream.
- 1-3 years of experience in tele calling collection expertise of B1+ portfolio.
- Preferred DRA certified
- Excellent verbal communication skills in English and [other local/regional languages].
Preferred Skills:
- Fluency in multiple languages (e.g., Hindi, English, Tamil, Telugu, etc.).
- Prior experience in BPO, financial services, or recovery processes is a plus.