A Telecaller is responsible for interacting with customers over the phone to promote products or services, handle inquiries, generate leads, and support sales or customer service operations.
Key Responsibilities:
- Make outbound calls to potential or existing customers.
- Answer incoming calls and respond to customer inquiries.
- Explain products/services and persuade customers to make purchases.
- Generate leads and set appointments for the sales team.
- Maintain accurate records of calls and customer details.
- Follow up with customers for feedback or repeat business.
- Handle customer complaints professionally and resolve issues.