Supplymint is looking for a proactive and detail-oriented Technical Support Executive to support internal teams and brand customers, troubleshoot system-related issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience with MS Excel, strong problem-solving skills, and the ability to work in a fast-paced startup environment.

Key Responsibilities

- Provide first-level technical support to internal teams and brand customers.
- Troubleshoot issues related to order syncing, purchase order (PO) mismatches, inventory discrepancies, and WMS errors.
- Handle customer queries and escalations through calls, chats, and emails.
- Coordinate with technical and product teams to resolve issues and implement long-term solutions.
- Maintain issue logs, track resolutions, and ensure timely follow-ups.
- Support brand operations by identifying bugs, coordinating quick fixes, and minimizing operational disruptions.
- Train users on system workflows, functionalities, and basic troubleshooting.
- Collaborate with cross-functional teams to ensure smooth technical execution and customer satisfaction.




- Be adaptable in handling technical troubleshooting, operational support, and on-ground coordination as required.

Requirements
- 1–4 years of experience in Technical Support, Application Support, or Operations Support.
- Experience in e-commerce, logistics, supply chain, or SaaS-based companies is preferred.
- Hands-on experience with MS Excel is mandatory.
- Knowledge of OMS (Order Management System), WMS (Warehouse Management System), or VMS (Vendor Management System) is an added advantage.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good verbal and written communication skills.
- Ability to manage multiple tasks and coordinate with different teams.
- Comfortable working in a fast-paced startup environment.

Preferred Candidate Profile A customer-focused and solution-oriented professional who can take ownership of technical issues, understand operational challenges, and work collaboratively to ensure seamless business operations.

Job Type: Full-time

Work Location: In person

Work Location: In person

📌 Technical Support Executive (Gurugram)
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