TECHNICAL SUPPORT EXECUTIVE (Ludhiana)

TECHNICAL SUPPORT EXECUTIVE (Ludhiana)

15 Oct
|
Pragyaware Informatics
|
Ludhiana

15 Oct

Pragyaware Informatics

Ludhiana

Job highlights

- Transfers unresolved issues to second tier technical support as per escalation matrix
- . Graduate / Post Graduate in Computer Science / Information Technology
- Receives, evaluates, and prioritizes incoming telephone, email and in person requests for assistance from users experiencing problems with Hardware, Software, Networking and Computer related technologies.
- Resolves straightforward and basic support issues
- Transfers unresolved issues to second tier technical support as per escalation matrix
- Documents and tracks occurrences in a Customer Relationship Management Software
- Works under minimal supervision on complex projects and may assist less experienced peers

- Qualifications
- Graduate/Post Graduate in Computer Science/Information Technology

📌 TECHNICAL SUPPORT EXECUTIVE (Ludhiana)
🏢 Pragyaware Informatics
📍 Ludhiana

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