HiGreetings of the day!

About Company: Our team of experts have catered a large geographical area. Having worked with Startups and Enterprises, we have achieved experience in all kind of businesses. We are a one-stop shop that deals with Concept designing, UI/UX, Application Development, Scalable Deployment, Blockchain development, and Maintaining the app post-deployment

Company Name - Appventurezhttps://www.appventurez.com/

Job Role :- Application/Technical Support

Location :- Maharshtra (Nashik )Exp - Freshers to 2 Years

Key Responsibilities:

- Provide Level-1 support for the OCC web portal and digital services.
- Assist users with registration, login and account-related issues.
- Guide citizens through online applications and service workflows.
- Support Trust, Society, Event and other online application processes.
- Assist with document upload and submission-related issues.
- Help users check application status and track submissions.
- Perform basic browser, connectivity and application troubleshooting.
- Identify issues requiring technical escalation.

Citizen Helpdesk

- Act as the first point of contact for citizens and portal users.
- Explain portal processes clearly in Marathi.
- Assist users with limited digital literacy.
- Provide patient, professional face-to-face assistance at the Regional Office.
- Explain error messages and corrective actions in simple language.
- Provide handholding during online application submission.

Ticket Management

- Register and update citizen/user issues in the Ticket Management System.
- Categorize and prioritize tickets.
- Record issue details, screenshots and relevant information.




- Track tickets through resolution and maintain SLA timelines.
- Escalate unresolved or critical issues to the appropriate Appventurez support team.
- Follow up on pending tickets and maintain accurate ticket status.

Regional Office Coordination

- Coordinate with OCC Regional Office officials.
- Coordinate with Appventurez central application/technical support teams.
- Report recurring application issues and frequently occurring user problems.
- Maintain daily support activity records and reports.
- Assist during new feature releases, updates and system changes.

Educational Qualification

Preferred candidate backgrounds

- BCA
- B.Sc. Computer Science
- B.Sc. IT
- BBA
- BA
- B.Com

Other graduates may also be considered where they demonstrate strong computer skills, excellent Marathi communication and relevant customer/application support experience.

Experience

0–2 years. Freshers may be considered if they demonstrate strong computer skills, communication ability and Marathi fluency.

Preferred exposure

- Application Support
- Customer Support
- IT Helpdesk
- Technical Support
- Web Portal Support
- Service Desk
- Government / e-Governance project support

Mandatory Skills
- Fluent Marathi – speaking and reading
- Positive communication and interpersonal skills
- Strong computer literacy
- Good understanding of web applications
- Basic application troubleshooting
- Basic Internet/browser troubleshooting
- MS Office / Google Workspace
- Ticket/complaint logging and tracking
- Good documentation skills
- Citizen/customer handling ability
- Ability to work onsite at an OCC Regional Office

RegardsPallavi Sharma Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Technical Support Executive (Worli)
🏢 Appventurez Mobitech
📍 Worli