- Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification .
- Handle IT Incidents and Tickets . Should have adequate Customer Handling Skills over the phone and onsite
- Experience in the IT support desk tools will be added advantage
- Basic troubleshooting knowledge in Desktops and Laptops with Software.
- Should know about the SLA and its criticality
- Good Emailing Skills with knowledge of using Outlook
- Should have basic understanding of how Windows and Linux setting work
- Observe and Alert Threshold Violations
- Monitoring and Incident Management
- Be able to observe and report Incidents with in the SLA
- Follow escalation process
- Attentive and Vigilant in observing incidents through various monitoring tools
- Able to Multi task.
- Handle multiple support tickets at the same time.
- Desktop Support Helpdesk Support
- Complete Knowledge of Desktop Support (Desktops, Laptops Printers) Handle IT Incidents and Tickets
- Should have adequate Customer Handling Skills over the phone and onsite.
- Experience in the IT support desk tools will be added advantage
Qualification
- Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification
📌 Technical Support Engineer (Pune)
🏢 Sujata Computers
📍 Pune
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