Job highlights

- Readiness to work in India Night shift (US Day shift) and weekend shift as required . A self starter and quickly ramp up on the product and independently resolve issues with minimal help . Proficiency in HTML,CSS,JavaScript .
- Highly detail-oriented and focused on quality . Intermediate to advanced knowledge of Excel required .
- Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise
- Maintain high ticket productivity and have a minimal backlog
- Respond to cases in our support ticketing system as per agreed SLA s and manage a minimal backlog of pending cases while maintaining the quality of support provided
- Maintain a healthy CSAT score aligned to the organizational goal
- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
- Triage, plan and report common/redundant support ticket trends and work on a plan to mitigate them using customer self serve model




- Take ownership of key projects and successfully follow and execute on the same

Essential Qualifications:

- Minimum 5 yrs of hands on support experience with global customers in the product support space
- Ability to work we'll as a member of a large team spanning multiple cultures and time zones
- Readiness to work in India Night shift (US Day shift) and weekend shift as required
- A self starter and quickly ramp up on the product and independently resolve issues with minimal help
- Proficiency in HTML, CSS, JavaScript
- Knowledge of database tables & SQL
- Fluent in English with excellent listening, verbal and written communication skills
- Excellent critical thinking skills with an ability to find creative solutions
- Highly detail-oriented and focused on quality
- Intermediate to advanced knowledge of Excel required
- Flexibility and agility with changing priorities and responsibilities in a fast paced setting

📌 Technical Support Engineer III (Bengaluru)
🏢 VADVICE CONSULTING SERVICES
📍 Bengaluru