Technical Support Engineer – Von

Company Description

Von is an AI-powered revenue intelligence platform that helps companies turn complex business data into actionable insights. By connecting CRM systems, customer conversations, emails, data warehouses, and internal knowledge, Von enables revenue teams to get accurate, explainable answers in minutes instead of spending weeks on manual analysis.

Built by the team behind Rattle, Von works with AI-forward companies such as Bloomreach, CreatorIQ, Qualified, and DemandScience. Backed by leading investors including Lightspeed, Insight Partners, Google Ventures, and Sequoia , the company is building the next generation of AI-driven solutions for Sales, Revenue Operations, and Customer Success teams.

Role Description The Technical Support Engineer role is a full-time position supporting customers across Von and Rattle. The individual will take ownership of technical issues from initial investigation to resolution, troubleshooting SaaS integrations, Salesforce workflows, APIs, and complex product-related challenges.

Daily responsibilities include managing customer queries through Slack and support platforms, analyzing logs, identifying root causes, debugging integrations, and collaborating closely with Engineering and Customer Success teams to resolve technical issues.

The role also involves writing scripts, building AI-powered support automations, improving troubleshooting workflows, and developing scalable documentation and support processes. The ideal candidate is a technically strong,



customer-focused problem solver who can independently manage complex issues in a rapid-paced SaaS environment.

Qualifications

- 7–10 years of experience in customer-facing technical support, including at least 2 years as a Technical Support Engineer in a Cloud/SaaS company.
- Solid hands-on experience with Salesforce , including troubleshooting CRM workflows, configurations, and integrations.
- Working knowledge of APIs, system integrations, and HubSpot , with the ability to investigate complex technical issues.
- Strong debugging and analytical skills, including log analysis, root cause identification, and technical issue resolution.
- Ability to write scripts or code to troubleshoot problems and automate repetitive support tasks.
- Familiarity with AI tools, LLMs, and automation workflows, with an AI-first approach to improving support operations.
- Experience collaborating with Engineering, Product, and Customer Success teams to manage escalations and improve product reliability.
- Strong communication, ownership, and problem-solving skills, with the ability to manage customer interactions independently.
- Familiarity with tools such as Datadog, Sentry, Logfire, Temporal, and Plain is an added advantage.
- Previous experience in AI/LLM products, RevOps, Sales Ops, or fast-growing SaaS startups is preferred.
- Experience building knowledge bases, help centres, support documentation, and automated support processes is a plus.
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred but not mandatory.
- Must be comfortable working US Pacific Time hours, ideally 5–6 PM to 2–3 AM IST.

📌 Technical Support Engineer | CTC Upto 30-40 LPA (Bengaluru)
🏢 Round1 Jobs
📍 Bengaluru