Job highlights

- Qualifying Skills Experience: . Have graduated with Computer Science or related bachelor s degree . 2+ years of work experience in a technical support setting,within financial institutions preferred . Robust problem-solving and troubleshooting skills . Stellar team player and can navigate issue resolution with cross functional teams .
- Investigate client inquiries and provide white glove assistance via phone, email, or chat
- Provide first response to technical issues, solve where possible
- Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
- Track customer inquiries through to resolution, maintaining a timely cadence of communication
- Develop and maintain technical and non-technical playbooks
- Prioritize and manage several open inquiries at one time
- Maintain a high bar for client experience by setting an example through performance and work ethic




- Participate in an on-call rotation to handle high priority queues
- Must work in a defined working hours, as required by the business;

Qualifying Skills Experience:

- Have graduated with Computer Science or related bachelor s degree
- 2+ years of work experience in a technical support setting, within financial institutions preferred
- Strong problem-solving and troubleshooting skills
- Stellar team player and can navigate issue resolution with cross functional teams
- Fantastic communication skills, both verbal and written
- Good understanding of Google apps, Salesforce, JIRA
- Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth
- Technical troubleshooting experience preferred, not intimidated by command-line interfaces

📌 Technical Support Engineer (Bengaluru)
🏢 BitGo
📍 Bengaluru