Req ID: 373976

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Solns.Arch. Specialist Advisor - PKI / Entra / CyberArk / SailPoint to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Overview

We are looking for an experienced SailPoint IdentityNow / Identity Security Cloud (ISC) professional to provide senior-level technical ownership for Identity Governance and Administration (IGA) services. The role will be responsible for solution design, implementation, complex troubleshooting, integrations, automation, platform optimization, and technical leadership across the SailPoint ISC environment.

The candidate should be capable of independently handling complex IAM/IGA requirements, leading technical discussions with clients and application teams, driving major incidents and problem management, and providing technical guidance to L2/L3 engineers.

Key Responsibilities

- Provide L3/G11 technical ownership for SailPoint IdentityNow / Identity Security Cloud (ISC).
- Design, implement and support enterprise-scale IGA solutions using SailPoint ISC.
- Own complex identity lifecycle management including Joiner, Mover and Leaver processes.
- Design and maintain identity profiles, lifecycle states, roles, access profiles and governance policies.
- Configure and troubleshoot source and application integrations using available ISC connectors and APIs.
- Integrate SailPoint ISC with Active Directory, Entra ID, HR systems, applications and other enterprise platforms.
- Develop and maintain aggregation, provisioning and de-provisioning workflows.
- Configure and troubleshoot IdentityNow/ISC workflows, transforms, rules and policies.
- Develop integrations using REST APIs, Web Services and SailPoint APIs.
- Handle complex provisioning, aggregation, correlation and identity synchronization issues.
- Design and troubleshoot access request, approval and certification processes.
- Support Access Reviews / Certifications, including campaign configuration and remediation.
- Implement and maintain Role-Based Access Control (RBAC) and access governance models.
- Develop and maintain IdentityNow transforms for complex identity and attribute requirements.
- Troubleshoot connector, source aggregation, provisioning and workflow failures.
- Perform root-cause analysis (RCA) for recurring and high-severity IAM/IGA incidents.
- Lead resolution of P1/P2 incidents and complex production issues.
- Drive problem management and identify opportunities for permanent fixes and automation.
- Review existing SailPoint configurations and recommend platform optimization and improvements.
- Support SailPoint ISC upgrades, enhancements, migrations and platform changes.
- Define technical solutions for new application onboarding and complex integration requirements.
- Provide technical estimates, solution approaches and implementation plans.
- Ensure solutions comply with IAM security, audit and governance requirements.
- Develop technical documentation, HLD/LLD,



configuration documents, SOPs and troubleshooting guides.
- Conduct technical reviews and provide mentoring to L2/L3 SailPoint engineers.
- Participate in architecture and technical design discussions with IAM, security, application and infrastructure teams.
- Act as the technical escalation point for complex SailPoint/IGA issues.
- Work directly with clients and stakeholders to understand requirements and provide technical solutions.

L3/G11 Troubleshooting Expectations The candidate should be able to independently troubleshoot and resolve:
- Identity aggregation failures
- Identity correlation and account-matching issues
- Provisioning/de-provisioning failures
- Connector failures and connectivity issues
- Source schema and attribute-mapping issues
- Identity Profile and Lifecycle State issues
- Transform-related issues
- Workflow execution failures
- Access request and approval issues
- Certification campaign issues
- Role and access-profile issues
- Duplicate or orphan identities
- AD/Entra ID provisioning issues
- API and Web Services integration failures
- Synchronization and reconciliation issues
- Performance and recurring platform issues
- Complex production incidents requiring cross-platform RCA

Technical Skills

Mandatory:

- Strong hands-on experience with SailPoint IdentityNow / Identity Security Cloud (ISC)
- Strong understanding of IGA and IAM concepts
- Identity lifecycle management – Joiner/Mover/Leaver
- Identity Profiles and Lifecycle States
- Sources, Accounts and Entitlements
- Aggregation and Provisioning
- Access Profiles and Roles
- Access Requests and Approvals
- Certifications / Access Reviews
- Transforms
- Workflows
- SailPoint APIs / REST APIs
- Connector configuration and troubleshooting
- Active Directory / Entra ID integration
- Strong troubleshooting and RCA skills

Preferred:

- SailPoint Identity Security Cloud certifications
- Experience with SailPoint IdentityIQ (IIQ)
- Java / BeanShell or scripting knowledge
- JSON / XML
- REST / Web Services
- PowerShell or Python
- ServiceNow integration
- HR system integration
- Experience with RBAC and SoD
- Experience with IAM automation
- Cloud IAM / Azure experience

G11 Leadership Expectations The candidate should demonstrate the ability to:

- Act as the technical SME and escalation point for SailPoint ISC.
- Independently own complex technical problems from analysis through resolution.
- Lead technical discussions with clients and stakeholders.
- Review and challenge proposed technical solutions.
- Provide technical direction to L2/L3 engineers.
- Drive RCA and permanent corrective actions for recurring issues.
- Lead complex application onboarding and integration activities.
- Identify opportunities for automation and operational improvement.




- Take ownership of service stability, quality and technical outcomes.
- Support transition, KT, shadow/reverse-shadow and operational readiness activities.
- Contribute to technical governance and continuous improvement.

Experience 10+ years of overall IAM/IT experience, with preferably 6+ years of hands-on SailPoint experience and strong experience in SailPoint IdentityNow / Identity Security Cloud.

Candidates with strong ISC experience but lower overall experience may be considered if they demonstrate G11-level technical ownership, architecture capability and complex troubleshooting expertise.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying adaptable and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay

Transparency information, please click here.

📌 Technical Solns.Arch. Specialist Advisor - PKI / Entra / CyberArk / SailPoint (Bengaluru)
🏢 NTT Data
📍 Bengaluru