Role & responsibilities

- Provide L2 technical support for Microsoft technologies, Windows OS, and end-user computing issues.

- Troubleshoot Active Directory, user accounts, password resets, and access-related issues.

- Configure and troubleshoot Microsoft Outlook, Office 365/Microsoft 365, and email-related issues.

- Support virtual desktop infrastructure (VDI) and Citrix environments.

- Troubleshoot DHCP, DNS, network connectivity, and remote access issues.

- Manage incidents and service requests using ticketing tools, ensuring SLA compliance.

- Provide remote technical support and resolve escalated issues within defined timelines.

- Maintain proper documentation of incidents, resolutions, and troubleshooting steps.





- Coordinate with L3 teams and other IT teams for complex technical issues.

Preferred candidate profile

- Hands-on experience in L2 Technical Service Desk / Desktop Support.

- Strong knowledge of Microsoft technologies, Windows OS, Active Directory, and Microsoft 365.

- Experience with Outlook configuration and troubleshooting.

- Knowledge of VDI and Citrix environments.

- Understanding of DHCP, DNS, and basic networking.

- Experience with ITSM/ticketing tools, incident management, and SLA management.

- Positive troubleshooting, communication, and customer service skills.

Perks and benefits

📌 Technical ServiceDeskSantacruz (Mumbai)
🏢 Team Computers
📍 Mumbai