Redington is Technical Account Manager (TAM) - Hyderabad Location.

If interested, please share your resume along with the below details to [email protected] to proceed further

Total Experience

Relevant Experience in TAM (In Years):

AWS Experience (In Years)

Certifications if any

Current Employer

Current Location

Preferred Job Location

Notice Period

If Serving Notice Period, then please specify your last working date:

Counters Offers (Yes / No):

Current CTC

Expected CTC

TAM Roles & Responsibilities

1. Customer Onboarding & Relationship Management

- Introduce the customer to the support model, escalation process, and service offerings.
- Understand the customer's business goals and cloud strategy.
- Act as the primary technical point of contact.
- Build solid relationships with customer stakeholders.
- Conduct regular customer review meetings.

2. Incident & Escalation Management

- Create a communication channel (WhatsApp group) with customer, partner, and Redington teams.
- Ensure timely response and coordination for incidents and support requests (Along with our MS PLES Team members).
- Manage critical escalations and keep customers updated until resolution.
- Coordinate with AWS and internal SMEs for faster issue resolution.
- Ensure RCA and action items are completed for major incidents.

3. Operational Governance

- Conduct monthly service review meetings.
- Review support trends, operational health, security posture, and risks.
- Maintain regular engagement with customers through meetings and reports.
- Identify risks proactively and drive mitigation plans.

4. Proactive Advisory Services

- Recommend improvements in:

- Security

- Cost Optimization (FinOps)

- Performance

- Architecture Modernization

- AWS Best Practices
- Inform customers about relevant AWS service updates and new features.
- Help customers adopt new services and capabilities.
- Share Technical Advisory (TA) reports with the customer every month, including findings, recommendations, and action items.

5.



Customer Advocacy

- Represent customer requirements within AWS and Redington.
- Bring the right teams together to address customer concerns.
- Track customer feedback and ensure follow-up actions are completed.
- Escalate customer challenges internally when required.

6. Documentation & Reporting

Maintain and regularly update

- Customer Profile
- Stakeholder Information
- AWS Environment Details
- Open Risks and Action Items
- Support Cases and Incidents
- Security and Architecture Improvements
- Customer Feedback
- Value Delivered and Outcomes

7. Value Delivery Track and showcase measurable business value such as:

- Cost Savings
- Security Improvements
- Risk Reduction
- Automation Benefits
- Operational Improvements
- Business Outcomes

TAM Operating Model Understand Monitor Anticipate Engage Solve Document Measure

This ensures TAMs proactively support customers, prevent issues, improve cloud adoption, and demonstrate business value.

Key Expectations from a TAM

- Be the trusted advisor for the customer.
- Maintain regular customer engagement.
- Drive proactive improvements, not just reactive support.
- Coordinate escalations and ensure timely resolution.
- Demonstrate measurable value from Managed Services and AWS investments.

About Redington: Redington Limited is one of the worlds leading technology ecosystem orchestrators; a Fortune 500ranked enterprise, Redington helps businesses bridge the gap between Innovation and real-world impact, across regions, industries and emerging technologies. Guided by our Unlock Next philosophy, we enable companies; and people; to move forward with speed, confidence, and purpose.

As a global organization listed on Indias premier exchanges (NSE: REDINGTON; BSE: 532805), we operate at the intersection of Technology, Innovation, and Market transformation. Our portfolio spans IT/ITeS, Telecom, Lifestyle, 3D Printing, Digital Printing, and Solar; delivering end-to-end solutions that touch every part of the tech value chain, from distribution to deployment.

Thanks & Regards,

Team HR

Redington Ltd

📌 Technical Account Manager (TAM) (Hyderabad)
🏢 Redington Group
📍 Hyderabad