We are looking at on-boarding a dedicated resource for CLM (Customer Lifecycle Management). The role will encompass the following responsibilities:
Customer Lifecycle mapping and segmentation
Drive customer loyalty across the entire customer base irrespective of channel/distributor
Responsible for managing Customer NPS across all channels
Drive customer distributor engagement with entire existing customer/distributor base through segment based engagement based on identified lifecycle triggers
Drive key growth metrics to be measured by:
o CLV growth o Customer Retention o Upsell/cross-sell % via any channel o Customer win-backs o Digital Sales and Service platforms adoption (B2C B2B)
📌 Team Member CLM resource (Mumbai)
🏢 Axis Asset Management
📍 Mumbai
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