- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

- Call center-based customer support in response to a high volume of low complexity inquiries

- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

- Acting as liaison between customers, production and distribution departments related to specific customer orders

- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets-





- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates- Executes specialized projects and activities and typically works according to set principles-

- Usually generates and initiates own workload and doesnt need instructions or guidelines-

- Might supervise work of less experienced professionals providing skilled expertise and taking responsibility for the end-product- Positions at this level are expected to significantly improve the day-to-day activities/processes-

- Manages and oversees the implementation of short-term activities within the team- Decisions are of an operational nature within a defined scope-

- Positions on this level delivers their share of professional responsibilities focusing on professional excellence- Typically manages a team of Individual Contributor co-workers-

📌 Team Leader- Operations International (Kolkata)
🏢 TP
📍 Kolkata