Please fill the Google form given:

ZENSAR Hiring for Team Leads Fill out form

ZENSAR Hiring for Team Leads Fill out form

ZENSAR Hiring for Team Leads Fill out form

Position: Team Lead

Experience: 3-8 Years

Location: Pune

Employment Type: Full-Time

Job Summary

We are looking for a dynamic and result-oriented Team Lead with robust people management, reporting, and operational excellence skills. The ideal candidate should have experience leading teams, managing performance metrics, handling business-critical situations, and driving process improvements. Exposure to Generative AI tools, data analysis, and reporting will be highly preferred.

Key Responsibilities

- Lead and manage a team to achieve operational and business objectives.
- Monitor team performance through KPIs, productivity, quality, utilization, and shrinkage metrics.
- Conduct regular performance reviews, coaching sessions, and development plans for team members.
- Drive team engagement, motivation, and conflict resolution initiatives.
- Ensure adherence to SLAs, process compliance, and customer expectations.
- Prepare and present operational reports, dashboards, and management updates.




- Analyze data trends and provide actionable insights to improve team performance and efficiency.
- Manage resource planning, allocation, and workload distribution.
- Handle crisis situations, escalations, and business continuity requirements effectively.
- Collaborate with cross-functional teams to drive operational excellence and process improvements.
- Leverage Generative AI tools and modern technologies to improve productivity and streamline operations.
- Identify risks, develop mitigation plans, and proactively address operational challenges.

Required Skills Team Leadership & People Management
- Team handling and people management experience.
- Performance management and coaching.
- Conflict resolution and stakeholder management.
- Employee engagement and team development.
- Resource planning and workforce management.

Operations Management
- Strong understanding of KPIs, productivity, utilization, quality metrics, and shrinkage management.
- Experience in project tracking and operational governance.
- Escalation and crisis management.
- Process improvement and automation initiatives.

📌 Team Leader ( Location: Pune )
🏢 Zensar
📍 Pune