Job highlights

- 5–10 years sales experience with 1–2 years team leadership; expertise in lead generation and direct sales
- Lead and coach inside sales team, drive 90%+ lead conversion, audit calls, manage CRM data, and coordinate with field sales

Role & responsibilities Team Management & Coaching

- Lead, mentor, and motivate a team of 10 and above inside sales executives on a daily basis.
- Conduct daily morning briefings with the team to set the overall plan, priorities, and targets for the day.
- Coach and educate reportees on probing techniques, objection handling, and consultative selling.
- Conduct regular 1:1s, role-plays, call-listening sessions, and refresher training.
- Identify skill gaps in the team and build individual improvement/development plans.

Lead Conversion & Sales Performance
- Own the teams lead-to-conversion target of 90%+ and drive daily performance to achieve it.
- Personally handle direct calling for high-value, stuck, or escalated leads to maximize conversion.
- Drive maximum appointment generation with high show-up and closure rates.
- Design, test, and roll out lead conversion strategies, call scripts, and pitch improvements.
- Track funnel movement (fresh contacted qualified appointment conversion) and remove bottlenecks.





Call Quality & Audit
- Audit live and recorded calls of every inside sales team member on a regular basis.
- Score calls against a defined quality framework probing, pitch, objection handling, closing, compliance.
- Share structured, actionable feedback with each rep and track improvement over time.

Data & Dashboard Management
- Maintain accurate, up-to-date customer and lead data in the CRM at all times.
- Build and maintain daily / weekly performance dashboards (lead status, conversion %, pipeline, call metrics).
- Publish performance reports and insights to senior/higher management with explicit action plans.

Cross-Functional Coordination
- Work closely with the Direct Sales / Field Sales team to ensure smooth lead handoff and appointment scheduling.
- Ensure timely communication of hot / high-intent leads and follow-up status to the field team.
- Escalate blockers in the conversion funnel promptly to higher management.

Preferred candidate profile 5–10 years of overall sales experience, including at least 1–2 years in a team-handling / Team Leader role.

- Prior experience in Lead Generation, Direct Sales, or Collections is mandatory.

📌 Team Leader (Inside Sales) (New Delhi)
🏢 Arbro Pharmaceuticals Private
📍 New Delhi