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Roles and Responsibilities :

- Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Ensure timely resolution of customer complaints and issues through effective communication with customers.

Job Requirements :

4-7 years of experience in BPO or call center workplace.

Inbound Process

OK for Rotation shift (Night aswell)

READY TO RELOCATE FOR LUCKNOW

2 Male 1 Female

Role: Head - Customer Success, Industry Type: NGO / Social Services / Industry Associations, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills BPOTeam Handling Inbound Customer ServiceInbound CallsBPO Customer ServiceShrinkageCSATAttrition

📌 Team Lead (Lucknow)
🏢 GVK Emergency Management and Research Institute (GVK EMRI)
📍 Lucknow