GVK Emergency Management and Research Institute (GVK EMRI)
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Lucknow
15 Oct
GVK Emergency Management and Research Institute (GVK EMRI)
Lucknow
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Roles and Responsibilities
- Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Ensure timely resolution of customer complaints and issues through effective communication with customers.
Job Requirements : 4-7 years of experience in BPO or call center setting.
Inbound Process
OK for Rotation shift (Night aswell)
READY TO RELOCATE FOR LUCKNOW
2 Male 1 Female
📌 Team Lead (Lucknow)
🏢 GVK Emergency Management and Research Institute (GVK EMRI)
📍 Lucknow
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