Responsibilities

- Provide technical support for Microsoft core business applications, including Microsoft Office Suite and Office 365

- Deliver support services for Microsoft-related technologies including Windows 10/11 and Windows Server operating system

- Troubleshoot and maintain network infrastructure, including firewalls, switches and wireless network components

- Provision or decommissioning user accounts in accordance with relevant client instructions

- Provision, install and configure hardware and software for end-user workstations

- Support and implement remote access solutions such as VPNs, Terminal Servers, Remote Desktop Services (RDP) and Azure Virtual Desktops (AVDs)

- Communicate effectively with clients, keeping them informed on the status and resolution of their technical issues

- Maintain high levels of customer service, satisfaction and perception

- Work collaboratively with a team to meet service delivery goals

- Escalate issues that cannot be resolved within the associated service level agreements (SLAs)





Desired Competencies and Skills

- Minimum of 7 years of experience resolving end-user IT issues across hardware, software, and network environments.

- Minimum 3 years of working experience with an MSP.

- Experience with Domain Name System (DNS), Dynamic Host Control Protocol (DHCP) and Active Directory

- Working knowledge of VMware, networking principles, and firewall configuration/management

- Excellent problem-solving skills with the ability to diagnose and resolve issues promptly

- Capable of independently identifying and implementing solutions, with sound judgment on when to escalate

- Able to multi-task effectively and adjust priorities in a agile, fast-paced environment

- Strong awareness of core IT services and how they support organizational goals

- Understanding of IT support tools, methodologies, and technology stacks used to deliver services

📌 System Admin/NOC (Chandigarh)
🏢 BSLN CONSULTANCY
📍 Chandigarh