Operations Support

Location

Job Title Store Executive

Reports To (Title) Branch Head

Grade

Employees reporting to this position:

Functional (Solid Line) Administrative (Dotted Line)

NA NA

Job Summary

Responsible for providing uniforms, stationery and other office requirements to all guards and indirect employees of the branch. To maintain records, MIS and coordinate with stakeholders to ensure timely services as per policies of the company

Job Responsibilities and Accountabilities

Area of Responsibility % time spent

Performance

Metrics

Uniforms

- Issuance of uniforms to new and existing guards as per policy
- Check documents before issuing of uniforms and take

signature
- Receive monthly demand from IBG
- Update ERP and Manual register
- Raise intend for uniforms in coordination with branch head
- Coordinate with Store Lead / Procurement for stock
- Tally physical stock to system stock
- Recover amount from guards in F&F; for non-returned

uniforms
- Maintain stock of old uniforms and ensure it is sold or

destroyed after documentation and approvals
- Ensure all company Logo is separated before selling old items

45% Budget

Adherence

- Terminations
- Customer

Complaints
- Direct staff

retention

Stationery

- Maintain record of branch stationery requirement
- Procure and give stationery items to branch
- Maintain records and inventory
- Negotiate with vendors for rates
- Update in MIS

45% Branch performance improvement

- Client

Retention %

1 | Page

- Ensure timely payments
- indirect manpower as per provisions of manpower budget




- Establish quality parameters in consultation with Quality

Manager to maintain consistently high quality service levels
- Ensure Implementation of Firearms Policy, Procedure and

Checklist etc. in the respective branch
- Price Increase

%

Health & Safety

- Ensure observance to highest standards of G4S Health &

Safety norms in all areas of work
- Promote awareness within the team on secure working

procedures
- Contribute to development of safe work procedures

10% No. of Health

& Safety

Incidents

- Health &

Safety

Compliance %

Key Relationships

Internal

- Hub Service Delivery Team
- Branch Service Delivery Team
- Hub ER Manager

External

- Clients

Key Competencies Required

Core Competencies

- Working knowledge of ERP
- Service Orientation
- Negotiation skills
- Process adherence
- Inter personal Skills
- Collaborating & co-operating

Functional Competencies

- Problem solving
- Organizing

Qualification and Experience Required

Qualification

Minimum: Bachelors Degree Desired: ERP knowledge

Relevant Experience

- Minimum 2-3 years of overall experience

Role: Operations Support - Other, Industry Type: Law Enforcement / Security Services, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ProcurementERP SystemVendor NegotiationAsset ManagementVendor Management Interpersonal Communication

📌 Store (Bengaluru)
🏢 G4S
📍 Bengaluru